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Making a Claim

In the unfortunate event of needing to make a claim, please contact:

Grahame Smith
McLarens Young International
Wellington, New Zealand

Tel: 0064 4 473 7882 or Mobile: 027 279 9438
Fax: 0064 4 473 7680

Email: grahame.smith@mclarensyoung.com

Please ensure that you contact Grahame without delay should you need to make a claim. Our aim is to ensure that your claim is resolved with a minimum of inconvenience to you.

 Notification of Claim

 As soon as the Assured is aware of any loss that is likely to result in a claim under this insurance, they or their agent must:

  • lodge a preliminary claim (Pro-forma Claim) on the shipowner, airline operator, road or rail carriers, port authorities, as applicable, and any other bailee associated with the transit. The preliminary claim needs to be just a general advice containing sufficient information to identify the goods and the nature of the loss or damage.  This is particularly important in respect of missing goods as it will prompt the carrier to search for the missing items.

Taking delivery

 The Assured or their agent must:

 (a)  examine the goods closely and, in the event of any obvious damage, suitably note the delivery receipt;

 (b)  if goods are missing, note the number of packages short on the delivery receipt;

 (c)  dont, under any circumstances, issue a clean receipt for obviously damaged or missing goods;

 (d)  if the loss or damage is not apparent from the external appearance of the goods, lodge a preliminary claim against all carriers and bailees within 3 days of delivery and request their attendance at a joint inspection.

 After delivery

(a)  If the loss has arisen from water damage and the goods were packed in a container, check for leaks. If it is not clear where water entered identify the place by using a hose. Remember to water test rubber door seals if the water-damaged goods were stowed near the door end of the container. The location of a leak can sometimes be identified by standing in a container, closing the door and looking for spots of light.

(b)  Take photographs of the damage and, if container delivery is involved, endeavour to film the loss in situ.

(c)   Retain all packing materials for independent inspection

(d)   Take all reasonable measures to reduce the loss and safeguard the goods from further harm.

(e)   Maintain a record of any costs you incur in reducing or safeguarding the goods from further loss. Retain all invoices and vouchers associated with the damage. 

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